Cancellation & Guarantee
Cancellation & Guarantee

Cancellation & Guarantee

We understand that sometimes it is necessary to reschedule or cancel appointments. Therefore we ask that you provide us with a minimum of 48 hours’ notice for cancellation or reschedule of any appointments.

We provide several ways to contact us by phone (860) 635-3000, or email (

All new guest appointments require a credit card on file to reserve appointment.

In addition any Service Booking over $200 will require a 50% deposit when scheduling.

A Courtesy Fee of 50% of the service amount will be charged if you cancel or reschedule your appointment with less than 48 hours’ notice. This charge is non-refundable.

Our services are guaranteed within 10 days from receiving the service, with notification.

Our products are guaranteed for an in-store exchange only within 10 days of purchase. No product exchanges or refunds after 10 days.